Products for building effective solutions
A modern IP Contact Center solves problems of any complexity that our Customers face. This is an assistant with a wide range of functions that will allow you to effectively serve 100% of requests via any communication channels (voice, messengers, chats, social networks, e-mail, video).
Contact center SIGURD-MIND
Module for sales of goods and services, opinion polls, evaluation of the quality of services. The module allows you to speed up the time of communication between the operator and the client, effectively build a dialogue and get data for analytics.
Speech Analytics software for conversations between the company and its customers. It is intended for automating the processing of audio recordings of all dialogs operators with customers in contact centers.
The SIGURD-SN system allows you to notify customers by a pre-set list of numbers and play pre-recorded messages. The transmitted voice messages and the algorithm for listening to them are determined by the voice menu associated with this notification list.
System notification SIGURD-SN
The system is designed to handle incoming calls according to pre-defined scenarios. The SIGURD-SB (Service Builder) platform allows you to create and modify algorithms for processing and routing incoming calls to the desired functional self-service services or specific groups of operators.
The platform automates the processing of client requests and provides its independent service in the Contact Center using speech recognition and analysis of DTMFs entered by the client. Saves operator resources
The system helps you manage your Contact Center with maximum efficiency. The manage the activities of the contact center in terms of planning the working hours of operators, as well as forecasting and distributing the load on the Contact Center.
Describe your situation and we will prepare an individual commercial offer for you